Project Management

 
Installing a new communications network, security system, cabling network, IP service or amending any existing infrastructure needs to be managed correctly to ensure continuity of mission critical business processes. To that end iCom Technologies Ltd provide a project management service for critical installations throughout our extensive portfolio of services.

This document should answer some of the questions you may have about Project Management, what this entails, and what it means to you.

WHAT YOUR PROJECT MANAGER WILL PROVIDE FOR YOU

At the start of the project

  • A project plan in MS Project format, detailing the steps required in order to track and deliver the project.
  • A list of contact names and numbers of all the relevant iCom Technologies Ltd staff working on the project
  • Notes containing action points after any meetings.
  • A culture where you, the customer, is always put first and the ability to tailor what you get from your project manager to suit your requirements

During the lifetime of a project

  • Regular updates on project progress. This will normally be at a face-to-face meeting with the client.
  • MS Project is the normal method of reporting progress. The project manager will be flexible in providing alternative methods of reporting. For certain projects MS Excel will be more appropriate
  • Day to Day updates if necessary, although the project manager is likely to have the assistance of a project -coordinator on project where this is required.
  • A central point of co-ordination for all project related activities, including management of any Third Party supplier where there is structured cabling to be installed.
  • Notes containing action points after any meetings.
  • Introduction to your Complete service manager (if applicable.)
  • A draft customer handbook that can be tailored to your needs.

At the end of the project

  • A final customer handbook, showing fault contact details, list of installed equipment, and details of how to order changes to your solution
  • A formal project sign-off in order to agree that the project has finished and that everything has been completed to your satisfaction. In certain circumstances, there may be small items that are still to be resolved. These will be listed, and agreed as to who will resolve.
  • A survey form for you to fill in so we can assess the effectiveness of our project management service.

WHAT YOU NEED TO PROVIDE FOR US:

  • At the start and in the early days of the project
  • Accurate contact details for all relevant people involved with the project.
  • Accurate contact and access details for all sites where equipment is to be installed.
  • An initial indication of required time scales including a roll-out plan where appropriate

During the lifetime of the project

  • Formal sign-off for any changes to the originally agreed solution. Where changes may affect the technical design, or have cost implications, the project manager will refer then to your project team. Where such changes have no cost or technical impact, the project manager will authorise and action.
  • Formal acceptance of any sites installed under a roll out programme. The method to be decided between Intel and the project manager. Usually, an exchange of e-mails is sufficient.
  • Feedback on what is required in the customer handbook

At the end of the project

  • Formal acceptance that the project has been completed to your satisfaction.
  • A completed customer survey form.

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